• Identity Card or Passport or Birth Certificate
• Employer's Guarantee Letter

• Pyjamas and Dressing Gown
• Slippers
• Toiletries

• All admissions require a deposit or guarantee letter. Our consultant will inform you of your deposit amount at the time of your visit to the clinic.

• Please do not bring excessive cash or other valuables on the day of your admission. If you should have such items with you when you are admitted, please arrange for your relatives to take them home.

• The hospital will appreciate if you do not bring in personal equipment such as easy chair, television, VCR, radio, kettle or computer to the wards.
• Cellular phones are not allowed

Identification Bracelet  

All in-patients will be given identification wrist bracelets, and you are required to wear it at all times.  

Nurse Call Bell  

Located call bells are near or by your bed and in the bathroom, please use it when you need assistance.  

Meal Services  

Complimentary meals are provided during your stay. Breakfast, lunch, afternoon tea, and dinner will be served only during meal times. You will be given a menu daily to indicate your choices. If you have any special diet needs, please tell the nursing staff when you arrive.  

No Smoking  

Smoking is strictly prohibited. Please do not smoke or allow your visitors or relatives to smoke within the Hospital premises.  

Telephone  

Only private rooms and VIP suites are provided with telephones. To make your calls please dial "0" for operator assistant. Charges for calls will be included In your hospital bill. There are public telephones located within the premises of the hospital. You are welcome to use them.  

Cellular Phone  

Cellular phones are NOT permitted within the hospital as they interfere with our high frequency electronic equipment, some of which are life saving.  

Visiting Hours  

Whilst we have no strict visiting hours, rest is an essential part of your care. Guests will be requested to leave the ward by 10.00 p.m. For security reason, please ask your visitors to report to the Nursing Station before entering your room.  
  

On Going Home  
  
Discharge Procedure  

Your doctor will certify your discharge. A discharge slip will be given to you. When your hospitalization bill is ready, go to the Cashier Office on the Ground Floor lobby to settle your bill and collect your medication, if any.  

Please present the payment receipt to the ward staff and they will arrange for a general assistant to help you with your luggage or any help you may need.  

Check Out Time  

Hospital check-out time is before 12.00 noon (24 hours / 7 days a week). You will be allowed One (1) hour grace period to vacate your room. If you have to stay in your room longer than the extended time, you will be charged half-day's rate until 6.00 p.m.. Any further extension will be charged at a full day's rate.  

Late Charges  

If there are any late charges which have not been inducted in your hospitalization bill, we will contact you by telephone and by post.  
  

Frequent Asked Questions  

Documentation That are Required Upon Admission  

• Malaysian Identity Card (NRIC)
• Birth Certificate (If under 12 years old)
• Passport (If not a Malaysian citizen)
• Your Doctor's letter & Guarantee Letter / Deposit for self-pay
• Tung Shin Hospital (Registration Card)

• When a patient is not covered by a Letter of Guarantee, he or she may settle the bill by cash or credit card.
• Amex, Diners, MasterCard and Visa credit cards are welcome.

• If a patient is discharged and leave the room before 12.00 noon, that day's room charges will be waived. If patient is discharged or vacate the room after 1.00 p.m., see below rates:
  • 1.00 p.m. to 6.00 p.m.: Half (1/2) day period
  • After 6.00 p.m.: Full day's rate
• For patients admitted and discharged within 6 hours (day cases), they will be charged half day's rate
• All bed charges are inclusive of meals and charges are subject to 5% Government Service Tax.

• The patient is advised to consult his or her consultant on the need to fast. 

• About an hour after the doctor has signed your discharge. 

• The patent usually goes in early to the Operating Theatre for the following reasons: 
  • The surgical case before yours may end earlier than expected.
  • The Anaesthetist may want to give you an epidural anaesthesia.